Support & Moderation Services

EUROPE IT OUTSOURCING

DEVELOPMENT & MARKETING COMPANY
Support & Moderation Services

Ensure a safe, engaging, and responsive digital presence with our all-in-one Content Moderation + Customer Support solution. This package is designed to protect your brand, foster trust, and enhance your user experience across all digital platforms—social, web, and mobile.

We seamlessly combine real-time Content Moderation with responsive Customer Support, so your audience gets the best of both: a clean, safe community and fast, human-centric assistance.

 

Why Combine Content Moderation & Customer Support?

  • Brand Protection & Trust: Eliminate spam, hate speech, and abuse while providing timely, professional responses to customer queries.

  • Improve Retention & Loyalty: Reduce user complaints and churn by making every interaction feel seen, heard, and safe.

  • Boost SEO & Visibility: A clean, well-managed online presence improves rankings and builds organic credibility.

  • Scalable Human + AI Approach: Smart AI tools for speed, supported by trained human moderators and support agents for nuance.

  • Reduced Cost: The same active human can handle both services

 

Types of Moderation & Support

  • Pre-, Post-, and Reactive Moderation

  • AI-Powered Moderation & Support Integration

  • Moderation & Support for All Major Platforms:
    Facebook, Twitter/X, Instagram, LinkedIn, Pinterest, YouTube, Google My Business

  • All App Types Supported:
    Websites, mobile apps, blogs, forums, chat boxes, community platforms, support forms

  • All Content Formats
    Image, video, Audio, text, template responses

 

 

Support Channels

  • Email

  • Chatbot

  • Live Chat

  • Help Desks

  • Social Media Messaging

  • In-App Support

 

 

Flexible Human Coverage Plans

Choose the moderation and support coverage that fits your needs:

  • 2/5 (Minimal)
    Ideal for companies that do not require prompt customer service.

  • 8/5 (Business Hours)
    Ideal for companies that operate primarily during working hours.
  • 16/5 (Extended Coverage)
    Great for brands with high engagement in multiple time zones.

  • 24/7 (Full Global Coverage)
    Best for apps, platforms, or communities with global audiences and round-the-clock activity.

 

 

24/7 AI coverage Plans

  • AI Content moderation
    We integrate, train, monitor, and refine the top AI content moderation tools like: Amazon Rekognition, Web Purify, Crowd Source, Sight engine, Hive Moderation, Respondology
  • AI Customer Support
    We integrate, train, monitor, and refine the top AI customer support tools like: Freshdesk, Zendesk, Chatbase, Intercom, Tidio, Help Scout

 

 

Support & Moderation Prices & Packages


Support 2/5 Support 8/5 Support 16/5 Support 24/7
Brand protection from spam & abuse
Better B2C and B2B relations
Reduce users complaints & churn
Better SEO and online visibility
Types & networks
Pre, post & reactive moderation
AI moderation integration
AI support integration
All social media networks: FB, Twitter, LinkedIn, Instagram, Pinterest, YouTube, Google My business
All apps' types: Web apps, mobile apps, blogs;, forums, communities, chat box, forms inquires, support tickets
Support channels: Email, Chatbot, Live Chat,
SMS, Social Media, In-App Messaging
Activities
Hours / days 2/5 8/5 16/5 24/7
Reply to messages, comments, questions, reviews
Hide, ban, approve comments
Text, images, videos moderation
Report to managers
Price and packages
Price $600/month ($13/hr) $1750/month ($10/hr) $3150/month ($9/hr) $5750/month ($8/hr)

EITO Support & Moderation services F.A.Q

Languages We Cover
  • AI: All languages without extra charges
  • English, Russian and Ukrainian without extra charges
  • German, French, and Spanish with 30% extra charges
  • Other languages upon request with up to 100% extra charges
Capacity
  • For some clients, we handle 10’000’s of posts per day
  • Number of posts a moderator can handle depends on the difficulty of the posts/comments
  • At any time clients can order more moderators
Our Time Scale Capacity
  • English, Russian and Ukrainian Moderation team will be ready in 5-10 business days
  • Other languages Moderation team will be ready in 10-20 business days
Privacy & Security
  • Our support & moderation team works in secured offices in a secured business building. No home workers.
  • Clients' login info and data could be accessed by the moderation team only and saved in a secured place
  • Access is granted to our in-house trusted devices and 2-factor authentication
  • A Non-Disclosure agreement will be signed by our company
  • No single piece of information will be published or shared with any other parties

Why Europe IT Outsourcing development & marketing services?

We offer web development and marketing solutions cover all business' needs.

Outsource to leverage the quality

Leverage the Quality

Run by certified professionals

Trusted by top marketing and development companies in West Europe and North America

Outsource to increase your profit

Increase Profits

Cut the cost & sell more

We master all the top & effective marketing channels and development & design technologies

Outsource to Free your time

Free Your Time

Outsource & save 1000's of hours

Save time and money spent on running the marketing, design, development, recruiting, & training tasks

Outsource to leverage the quality

Comprehensive Solutions

We cover all digital needs

Web, software, and mobile app development. All digital marketing and sales channels

Outsource to increase your profit

Complete Transparency

Crystal-clear communication

Straightforward plans, prices & all included services. Every detail of the work is fully explained

Outsource to Free your time

White-Label Services

We value partnership

Expand and strengthen your service offerings without the hassle of hiring an in-house team

Grow More with Growth Marketing Packages

Grow in 4 Months. 15+ Marketing Services Combined and Save up to 60%. No Long-Term Contracts.

Web Development services

Web Development

Tailored-maid user-centered websites that convert and engage

Digital marketing services

Digital Marketing

Implemented effective strategies & tactics continually refined

SEO marketing services

SEO Marketing

Be found & get free quality leads from search engines, long-lasting results

PPC Marketing services

PPC Marketing

Be found & get instant quality leads from search engines, quick results

 Social Media marketing services

Social Media

Social presence attracts new customers and builds trust, reach people & engage

Content Creation services

Content Creation

Well-written contents that sell, attract, and show quality

Graphic Design services

Graphic Design

Quality designs that customers love to see, watch, save and share

Web Mastering services

Web Mastering

We take care of updating your websites' contents, security and performance

Got a new project, or looking to grow your business?
Let’s turn your vision into reality!

Get in touch

Growing your business is not a challenge

100+ websites developed . 370M website visits . 800K quality leads . 140K sales . 45K paid subscribers & users

How does Europe IT Outsourcing company help your business to grow? Certified and expert digital marketers, web developers, web designers, UX specialists, SEO specialists, PPC specialists, social media specialists, inbound markers, copywriters and business consultants will team-up and put all their knowledge and experience to grow your business.

AWS solution architect associate Azure administrator associate
Google cloud architect certified Cisco Certified Internetwork Expert
Certified Web developers by Microsoft Google developers Experts
Google Ads Partner Bing ads accredited professional
Facebook Blueprint Certificate Linkedin Marketing Partners
Hubspot certified patner Hubspot inbound marketing and sales certified