Ensure a safe, engaging, and responsive digital presence with our all-in-one Content Moderation + Customer Support solution. This package is designed to protect your brand, foster trust, and enhance your user experience across all digital platforms—social, web, and mobile.
We seamlessly combine real-time Content Moderation with responsive Customer Support, so your audience gets the best of both: a clean, safe community and fast, human-centric assistance.
Having support & moderation services for your business makes a difference.
Maintains positive online presence through proactive community management.
Ensures prompt, professional responses to customer inquiries and concerns.
Handles routine inquiries, allowing internal team to focus on strategic priorities.
Quickly addresses problems before they escalate into larger business issues.
Provides round-the-clock support coverage for global customer base.
Gathers insights to improve products and services, identifies problems, and opportunities.
Here are popular cases where having support & moderation services for your business becomes essential.
When customers’ inquiry volume exceeds internal team capacity.
When online presence requires constant monitoring and professional moderation.
When serving customers across different time zones requiring 24/7 coverage.
When managing social media or forum communities requiring active moderation.
When products or services generate frequent customer questions.
When growth demands professional customer service without hiring full-time staff.
Brand Protection & Trust: Eliminate spam, hate speech, and abuse while providing timely, professional responses to customer queries.
Improve Retention & Loyalty: Reduce user complaints and churn by making every interaction feel seen, heard, and safe.
Boost SEO & Visibility: A clean, well-managed online presence improves rankings and builds organic credibility.
Scalable Human + AI Approach: Smart AI tools for speed, supported by trained human moderators and support agents for nuance.
Pre-, Post-, and Reactive Moderation
AI-Powered Moderation & Support Integration
Moderation & Support for All Major Platforms:
Facebook, Twitter/X, Instagram, LinkedIn, Pinterest, YouTube, Google My Business
All App Types Supported:
Websites, mobile apps, blogs, forums, chat boxes, community platforms, support forms
Chatbot
Live Chat
Help Desks
Social Media Messaging
In-App Support
Choose the moderation and support coverage that fits your needs:
2/5 (Minimal)
Ideal for companies that do not require prompt customer service.
16/5 (Extended Coverage)
Great for brands with high engagement in multiple time zones.
24/7 (Full Global Coverage)
Best for apps, platforms, or communities with global audiences and round-the-clock activity.
| Support 2/5 | Support 8/5 | Support 16/5 | Support 24/7 | |
|---|---|---|---|---|
| Brand protection from spam & abuse | ✓ | ✓ | ✓ | ✓ |
| Better B2C and B2B relations | ✓ | ✓ | ✓ | ✓ | Reduce users complaints & churn | ✓ | ✓ | ✓ | ✓ |
| Better SEO and online visibility | ✓ | ✓ | ✓ | ✓ |
| Types & networks | ||||
| Pre, post & reactive moderation | ✓ | ✓ | ✓ | ✓ |
| AI moderation integration | ✓ | ✓ | ✓ | ✓ |
| AI support integration | ✓ | ✓ | ✓ | ✓ |
| All social media networks: FB, Twitter, LinkedIn, Instagram, Pinterest, YouTube, Google My business | ✓ | ✓ | ✓ | ✓ |
| All apps' types: Web apps, mobile apps, blogs;, forums, communities, chat box, forms inquires, support tickets | ✓ | ✓ | ✓ | ✓ |
| Support channels: Email, Chatbot, Live Chat, SMS, Social Media, In-App Messaging |
✓ | ✓ | ✓ | ✓ |
| Activities | ||||
| Hours / days | 2/5 | 8/5 | 16/5 | 24/7 |
| Reply to messages, comments, questions, reviews | ✓ | ✓ | ✓ | ✓ |
| Hide, ban, approve comments | ✓ | ✓ | ✓ | ✓ |
| Text, images, videos moderation | ✓ | ✓ | ✓ | ✓ |
| Report to managers | ✓ | ✓ | ✓ | ✓ |
| Price and packages | ||||
| Save big with packages Included in | Growth Local, SaaS, Enterprise | |||
| Price | ($13/hr) $600 €525 £450 per month |
($10/hr) $1750 €1485 £1260 per month |
($9/hr) $3150 €2635 £2250 per month |
($8/hr) $5750 €4785 £4050 per month |
We offer development and marketing solutions cover all business' needs.
Run by certified professionals
Trusted by top marketing and development companies in West Europe and North America
Cut the cost & sell more
We master all the top & effective marketing channels and development & design technologies
Outsource & save 1000's of hours
Save time and money spent on running the marketing, design, development, recruiting, & training tasks
We cover all digital needs
Web, software, and mobile app development. All digital marketing and sales channels
Crystal-clear communication
Straightforward plans, prices & all included services. Every detail of the work is fully explained
We value partnership
Expand and strengthen your service offerings without the hassle of hiring an in-house team
Guaranteed Growth in 4 Months. 15+ Marketing Services Combined and Save up to 60%. No Long-Term Contracts.
Implemented effective strategies to reach your business goals
Tailored-maid user-centered websites that convert and engage
Be found & get free quality leads from search engines, long-lasting results
Be found & get instant quality leads from search engines, quick results
Social presence attracts new customers and builds trust, reach people & engage
Automated workflows that improve targeting, nurturing, conversion and growth
Drives results with messages that increase opens, clicks, leads and revenue
Well-written contents that sell, attract, and show quality
Quality designs that customers love to see, watch, save and share
Builds trust with content that boosts awareness, engagement, loyalty and sales
We take care of updating your websites' contents, security and performance
We ensure your safe, engaging, and responsive digital presence
Got a new project, or looking to grow your business?
Let’s turn your vision into reality!
Get in touch
100+ websites developed . 370M website visits . 800K quality leads . 140K sales . 45K paid subscribers & users
How does Europe IT Outsourcing company help your business to grow? Certified and expert digital marketers, web developers, web designers, UX specialists, SEO specialists, PPC specialists, social media specialists, inbound markers, copywriters and business consultants will team-up and put all their knowledge and experience to grow your business.
